August 2018

Social Security Regional Office telephone numbers to check on the status of claims

From Matthew Baxter, Social Security Public Affairs Specialist:

It was recently brought to my attention that our field offices occasionally receive calls from representatives, though not necessarily from your firm/organization, concerning the status of their clients’ disability claims and appeals. Please remember that these inquiries should be directed to our regional processing centers.

For disability cases involving clients aged under 53, please consult this chart:

 For disability cases involving clients aged 54 and older:

Please let me know if you have any questions or whether I can be of any other assistance.

 Best regards,

 Matthew Baxter

Public Affairs Specialist

Social Security Administration

920 West Basin Road, Suite 200

New Castle, DE 19720


Phone: 1-877-651-7130 ext. 21570

Fax: 302-323-0845


Social Security Adds Five Conditions to the Compassionate Allowance List

Social Security Expands Compassionate Allowance List

Nancy A. Berryhill, Acting Commissioner of Social Security, announced on August 20, 2018 five new Compassionate Allowance conditions: Fibrolamellar Cancer, Megacystis Microcolon Intestinal Hypoperistalsis Syndrome (MMIHS), Megalencephaly Capillary Malformation Syndrome (MCAP), Superficial Siderosis of the Central Nervous System, and Tetrasomy 18p. Compassionate Allowances is a program to quickly identify medical conditions and serious diseases that meet Social Security’s standards for disability benefits.

 The Compassionate Allowances program identifies claims where the applicant’s disease or condition clearly meets Social Security’s statutory standard for disability. Due to the severe nature of many of these conditions, these claims are often allowed based on medical confirmation of the diagnosis alone. The list has grown to a total of 233 conditions, including diseases such as pancreatic cancer, amyotrophic lateral sclerosis (ALS), and acute leukemia.

The agency incorporates leading technology to easily identify potential Compassionate Allowances and make quick decisions. For disability cases not covered by this program, Social Security’s Health IT brings the speed and efficiency of electronic medical records to the disability determination process. When a person applies for disability benefits, Social Security must obtain medical records in order to make an accurate determination. It may take weeks for health care organizations to provide records for the applicant’s case. With electronic records transmission, Social Security is able to quickly obtain a claimant’s medical information, review it, and make a determination faster than ever before.

For more information about the program, including a list of all Compassionate Allowances conditions, please visit

To learn more about Social Security’s Health IT program, please visit  


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